Return Policy

Overview and Our Commitment to You

At WarriorMac LLC, we want every purchase you make from us to leave you confident and satisfied. We are an Apple Certified Mac repair company based in Tampa, Florida, and in addition to our repair services we sell genuine and quality-tested parts, accessories, and pre-owned Apple products through our online store. This Return Policy explains, in plain language, when and how you can return a product, how refunds and exchanges work, what your rights are under federal and Florida law, and how our repair warranties differ from product returns. Our goal is to make the process easy to understand so that you always know exactly where you stand.

We have written this policy to be transparent and fair. Where the law grants you rights that are stronger than the terms described here, those legal rights always control and nothing in this policy takes them away. Where this policy grants you more generous treatment than the law strictly requires, we honor the more generous treatment. We believe good business is built on trust, and a clear return policy is one of the most important ways we earn yours.

This policy applies to products purchased directly from WarriorMac LLC, whether through our website, by phone, or in person at our Tampa location. It is a companion to our Shipping Policy and our repair service terms. If you purchased an Apple product or third-party item from another retailer, that retailer’s return policy applies to your purchase, not ours. Please read this policy carefully before you buy, and keep a copy of your order confirmation and any packaging until you are sure you want to keep your item.

Because our business includes both the sale of goods and the performance of repair services, this document is organized to keep those two categories clear. Sales of physical products are governed primarily by the return and refund terms below. Repair services are governed by our repair warranty terms, which we summarize in a dedicated section so there is no confusion about which set of rules applies to your situation.

Key Terms and Definitions

To make this policy easy to follow, we use a few defined terms throughout. Understanding these terms will help you know exactly which rules apply to your order and what steps you need to take.

• "We," "us," "our," and "WarriorMac" refer to WarriorMac LLC, a limited liability company organized under the laws of the State of Florida.
• "You" and "your" refer to the customer who placed the order or purchased the product, or an authorized representative acting on that customer’s behalf.
• "Product" or "item" refers to any physical good sold by WarriorMac, including parts, components, accessories, tools, and pre-owned or refurbished Apple devices.
• "Repair service" refers to diagnostic, repair, data, or installation work we perform on a device, whether the device is yours or one you purchased from us.
• "RMA" means a Return Merchandise Authorization, which is the reference number and approval you must obtain from us before sending any product back.
• "Purchase date" means the date shown on your order confirmation or receipt, and "delivery date" means the date a carrier records the product as delivered to you.
• "Original condition" means the product is unused, unaltered, undamaged, complete with all included parts and accessories, and in its original, undamaged packaging.
• "Restocking fee" means a percentage-based charge that may be deducted from a refund to cover the cost of inspecting, repackaging, and returning an item to sellable inventory.
• "Business day" means any day other than a Saturday, Sunday, or United States federal holiday.

Throughout this policy, references to "the law" include applicable federal statutes and regulations of the United States and the statutes and regulations of the State of Florida. Citations to specific laws are provided for your convenience so that you can review the source material yourself. Those citations are informational and are not a substitute for professional legal advice.

A Quick Summary of Your Rights

Before we get into the detail, here is a short summary of the most important points. This summary is provided for convenience only. The full terms in the sections that follow control if there is ever a difference between this summary and the detailed text.

• You generally have fourteen (14) days from delivery to request a return of an eligible product in original condition.
• You must request a Return Merchandise Authorization (RMA) from us before shipping anything back to us.
• Refunds are issued to your original payment method after we receive and inspect the returned item.
• Defective, damaged-in-transit, or incorrectly shipped items are corrected at our expense and are not subject to restocking fees or return shipping charges.
• Federal law, including the Magnuson-Moss Warranty Act and Federal Trade Commission rules, and Florida law, including the Florida Deceptive and Unfair Trade Practices Act, protect you regardless of the specific terms of this policy.
• Our repair-service warranties are separate from product returns and are described in their own section below.

Your Rights Under Federal Consumer Protection Law

A number of federal laws set a baseline of consumer protection that applies to purchases from WarriorMac. These laws exist to make sure sellers deal honestly, honor their warranties, ship in a timely manner, and treat buyers fairly. The sections below describe the federal laws most relevant to product returns and refunds and explain, in plain terms, what each one means for you. We include the formal legal citations so you can look them up if you wish.

The Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.)

The Magnuson-Moss Warranty Act is the primary federal law governing consumer product warranties in the United States. Enacted in 1975 and administered by the Federal Trade Commission, it applies to written warranties on consumer products that cost more than a threshold dollar amount. The Act does not force a seller to offer a written warranty, but when a warranty is offered, the Act requires that its terms be clear, honest, and available to you before you buy.

Under the Act, a written warranty must be labeled as either a "full" warranty or a "limited" warranty, and its terms must be stated in simple and readily understood language. The Act prohibits a seller from disclaiming or modifying implied warranties, such as the implied warranty of merchantability, when a written warranty is provided or a service contract is sold within a set period. This means that when we warrant a product or a repair in writing, we cannot secretly strip away the basic legal protections the law provides to you.

The Act also contains an important protection often described as the anti-tying provision. A warrantor generally cannot condition warranty coverage on your use of a particular brand of parts or service, unless those parts or services are provided free of charge or the FTC has granted a waiver. Applied to our business, this means we will not void a product warranty simply because a device was previously serviced elsewhere, as long as that prior service did not itself cause the defect at issue.

For you as a buyer, the practical effect of the Magnuson-Moss Warranty Act is that any warranty we put in writing must be honored according to its stated terms, that we must make those terms available for you to read before purchase, and that we cannot use fine print to take away the implied warranties that the law attaches to the sale of goods. Nothing in this Return Policy limits the rights the Act gives you. If a product you buy from us fails to conform to a written warranty we provided, your remedies under that warranty remain available in addition to any return rights described here.

It is worth noting the difference between a warranty and a return right. A return right, like the 14-day window described in this policy, lets you send back a product you have decided you do not want, subject to condition and eligibility rules. A warranty, by contrast, is a promise about the quality or performance of a product over time. The Magnuson-Moss Warranty Act governs the warranty promise, while our return terms govern the return right. Both can apply to the same purchase, and neither cancels out the other.

The FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435)

When you order a product from us online, by phone, or by mail, the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule applies. This rule, often called the 30-Day Rule, governs how quickly a seller must ship the goods you ordered and what must happen if the seller cannot ship on time.

Under the rule, when we advertise or accept an order without stating a shipping time, we must have a reasonable basis to believe we can ship within thirty (30) days. If we do state a shipping time, we must have a reasonable basis to meet that stated time. If we cannot ship within the applicable period, we must notify you of the delay, give you a revised shipping date, and offer you the choice to either agree to the new date or cancel your order for a prompt and full refund.

If you choose to cancel an order because of a shipping delay covered by this rule, the FTC rule requires that your refund be issued promptly. For orders paid by credit card, the refund must generally be made within one billing cycle. For orders paid by other means, the refund must generally be made within seven business days. We honor these timing requirements, and in most cases we issue refunds faster than the law requires.

This rule matters for returns because it establishes your right to a prompt refund when we are unable to fulfill an order as promised. It is separate from the voluntary 14-day return window described later in this policy. The 30-Day Rule protects you before the product ever reaches you, while the return window protects your ability to change your mind after delivery.

The FTC Cooling-Off Rule (16 C.F.R. Part 429)

The Federal Trade Commission’s Cooling-Off Rule gives consumers a three-day right to cancel certain sales. The rule applies to sales of twenty-five dollars or more made at a location that is not the seller’s normal place of business, such as a sale made at your home, at your workplace, or at a temporary location like a hotel or convention hall. When the rule applies, you have until midnight of the third business day after the sale to cancel for a full refund.

Most purchases from WarriorMac are made through our website or at our Tampa business location, and those transactions are generally not covered by the Cooling-Off Rule because they are not off-premises sales. We describe the rule here so that you are aware of it. If you ever buy from us in a setting that qualifies as an off-premises sale, the three-day cancellation right under this rule applies in addition to any rights described in this policy, and we will provide the cancellation disclosures the rule requires at the time of that sale.

It is a common misconception that every purchase comes with an automatic three-day right to cancel. That is not the case. The three-day cooling-off period is a specific protection for specific kinds of sales. For ordinary online and in-store purchases, your return rights come from this policy and from the other laws described in this document, not from the Cooling-Off Rule.

Implied Warranties Under the Uniform Commercial Code

The sale of goods in the United States is governed by Article 2 of the Uniform Commercial Code, which Florida has adopted as Chapter 672 of the Florida Statutes. The UCC creates two important implied warranties that can apply to products we sell, unless they are properly and lawfully disclaimed.

The first is the implied warranty of merchantability, found at Florida Statutes Section 672.314. This warranty means that a product sold by a merchant is fit for the ordinary purposes for which such goods are used, is adequately packaged and labeled, and conforms to any promises made on the label. In practical terms, a part or device we sell should work for its normal, expected purpose.

The second is the implied warranty of fitness for a particular purpose, found at Florida Statutes Section 672.315. This warranty can arise when we know that you are relying on our skill or judgment to select a product suitable for a specific purpose you have described, and you in fact rely on that judgment. For example, if you tell us the exact model of Mac you are repairing and ask us to select the correct compatible part, and we do so, an implied warranty of fitness for that purpose may attach to the sale.

Where these implied warranties apply, they give you rights that exist independently of our stated return window. If a product does not conform to an applicable implied warranty, you may be entitled to a remedy even if the strict return period has passed. As explained above, the Magnuson-Moss Warranty Act also restricts our ability to disclaim these implied warranties when we provide a written warranty. We do not attempt to disclaim any warranty in a manner that federal or Florida law prohibits.

The Consumer Review Fairness Act (15 U.S.C. § 45b)

The Consumer Review Fairness Act protects your right to share your honest opinions about a business, its products, and its services. The Act makes it unlawful for a company to use contract terms that bar or penalize honest customer reviews, or that require you to give up ownership of your review content.

We include a reference to this Act because we value your feedback and want you to know that nothing in this Return Policy, our terms of sale, or any other agreement with us restricts your ability to leave an honest review of your experience. Whether your review is positive or critical, you are free to share it. We read our reviews carefully and use them to improve. If you have a problem with a product or a return, we would appreciate the opportunity to make it right, and we welcome your honest account of how we did.

Electronic Records and Signatures (E-SIGN Act, 15 U.S.C. § 7001 et seq.)

The Electronic Signatures in Global and National Commerce Act, together with Florida’s Uniform Electronic Transaction Act, gives legal effect to electronic records and electronic signatures used in commerce. When you place an order on our website, accept these terms electronically, or receive an RMA confirmation by email, those electronic records are legally valid and enforceable.

This matters for returns because much of the return process happens electronically. Your order confirmation, your RMA number, our approval or rejection of a refund, and our notices to you may all be delivered by email or through your online account. Under these laws, those electronic communications carry the same legal weight as paper documents. Please keep your contact information current so that you receive these important notices, and check your spam folder if you are expecting a message from us and do not see it.

Your Rights Under Florida Consumer Protection Law

Because WarriorMac LLC is based in Tampa and organized under Florida law, Florida consumer protection statutes apply to purchases from us. Florida law works alongside the federal laws described above to protect buyers. The following sections describe the Florida laws most relevant to returns, refunds, and the sale of goods.

The Florida Deceptive and Unfair Trade Practices Act (Fla. Stat. § 501.201 et seq.)

The Florida Deceptive and Unfair Trade Practices Act, commonly abbreviated FDUTPA, is Florida’s central consumer protection statute. It declares unlawful any unfair methods of competition and any unconscionable, deceptive, or unfair acts or practices in the conduct of trade or commerce. The Act is construed liberally to protect consumers, and it is enforced both by the Florida Attorney General and the Department of Legal Affairs and, in many cases, through private lawsuits by consumers who have been harmed.

For a return policy, FDUTPA means that our advertising, our product descriptions, and the terms of this policy must be truthful and not misleading. We cannot bait you with one set of terms and then apply another. We cannot misrepresent the condition of a product, the existence or scope of a warranty, or the terms under which you can return an item. We take this obligation seriously, and we design our product listings, pricing, and policies to be accurate and complete.

FDUTPA also gives consumers meaningful remedies. A consumer who has suffered a loss as a result of a violation may be entitled to recover actual damages, and in appropriate cases attorney’s fees and court costs. This is a strong incentive for every Florida business to deal fairly, and it is one that we embrace. If you ever believe we have treated you unfairly, we want to hear from you first so we can resolve the issue, but you should know that Florida law stands behind you.

Nothing in this Return Policy is intended to waive, limit, or disclaim any right or remedy available to you under FDUTPA. To the extent any term of this policy were ever found to conflict with FDUTPA, the statute controls and the remaining terms of this policy continue in full effect.

Florida Refund Policy Disclosure Law (Fla. Stat. § 501.142)

Florida has a specific statute that governs how retail sellers must disclose their refund policies. Under Florida Statutes Section 501.142, a retail sales establishment that does not offer a full cash refund, credit, or exchange on returned merchandise must post its refund policy conspicuously, or state it on the sales receipt or the product itself. The statute is designed to make sure customers know the return terms before they complete a purchase.

The statute provides that if a retailer fails to properly disclose its refund policy, a purchaser is entitled to return unused and undamaged merchandise for a refund within seven (7) days of purchase, provided that proof of purchase is presented. In other words, a seller that hides or omits its return terms can be required to accept returns it might otherwise decline.

WarriorMac complies fully with this disclosure requirement. This Return Policy is posted conspicuously on our website, is available to you before you complete any purchase, and is referenced on our checkout and order confirmation communications. By publishing our complete return terms in this accessible location, we satisfy the disclosure obligations of Section 501.142 and make sure you can review the terms in advance. Certain products, such as opened software, gift cards, and clearly marked final-sale items, may carry specific return limitations, and those limitations are disclosed on the applicable product page before you buy.

We encourage you to read this policy before placing an order. If any term is unclear, contact us using the information in the Contact Us section below and we will explain it before you purchase. We would much rather answer a question in advance than have you be surprised later.

The Florida Sale of Goods Law (Fla. Stat. Chapter 672)

Florida has adopted the Uniform Commercial Code as Chapter 672 of the Florida Statutes, which governs contracts for the sale of goods. This chapter sets the default rules for how sales contracts are formed, what obligations a seller and buyer owe each other, when title and risk of loss pass, and what remedies are available when something goes wrong.

Several provisions of Chapter 672 are directly relevant to returns. Section 672.314 and Section 672.315, discussed above, create the implied warranties of merchantability and fitness for a particular purpose. Other provisions address a buyer’s right to inspect goods on delivery, the right to reject goods that fail to conform to the contract, and the right to revoke acceptance of goods whose defect substantially impairs their value and was difficult to discover at the time of delivery.

These statutory rights operate alongside the return terms in this policy. If a product we ship does not conform to your order, Florida law gives you the right to reject it. If you accept a product and later discover a substantial defect that you could not reasonably have detected at delivery, Florida law may allow you to revoke your acceptance. We honor these rights and will work with you promptly to inspect, replace, or refund a nonconforming product in accordance with the law.

The 14-Day Return Window

WarriorMac offers a fourteen (14) day return window on eligible products purchased from our online store. This voluntary policy is in addition to, and does not replace, any rights you have under the federal and Florida laws described above. The window is intended to give you a fair opportunity to inspect your purchase and decide whether it meets your needs.

To be eligible under the 14-day window, your return request must be initiated within fourteen (14) days measured from the delivery date recorded by the shipping carrier, or from the purchase date for items picked up in person. A return is considered initiated on the date you request a Return Merchandise Authorization from us, not the date you ship the item back. Requesting your RMA promptly protects your eligibility even if it takes you a few additional days to pack and ship the product.

Products returned under the 14-day window must be in original condition as defined earlier in this policy. That means unused, unaltered, complete with all included accessories and documentation, and in the original, undamaged packaging. Products that show signs of use, installation, or physical alteration are generally not eligible for return under this voluntary window, although your separate rights for defective or nonconforming goods remain fully intact.

If your return request is received after the 14-day window has closed, we may, at our discretion, offer a partial refund, store credit, or exchange, but we are not obligated to do so under this voluntary policy. Your statutory rights for defective, nonconforming, or warranted products are not limited by the 14-day window and may be exercised within the periods the law allows.

Eligibility Requirements for a Return

To keep the process fair for every customer and to comply with the disclosure requirements of Florida law, we apply consistent eligibility rules to all returns under the voluntary 14-day window. A return is eligible when it meets all of the following requirements.

• The return request is initiated within fourteen (14) days of the delivery date or in-person purchase date.
• The return is processed through our Return Merchandise Authorization procedure with a valid RMA number.
• The product is in original condition, meaning unused, unaltered, and undamaged, with all included parts, cables, and accessories.
• The product is returned in its original packaging, and that packaging is intact and undamaged.
• You provide valid proof of purchase, such as an order number, receipt, or order confirmation email.
• The product is not marked as non-returnable or final sale on its product page at the time of purchase.
• The product has not been used, fully installed, or partially installed in a way that affects its resale condition.

Returns that do not meet every one of these requirements may qualify for only a partial refund or may be declined under the voluntary policy. As always, if a product is defective, was damaged in transit, or was shipped in error, different rules apply and those situations are handled at our expense, as described in the dedicated section below. Your legal rights under warranty and consumer protection law are never conditioned on these voluntary eligibility rules.

Non-Returnable and Final-Sale Items

Some products cannot be returned once purchased, or can only be returned in limited circumstances. We disclose these limitations on the applicable product page before you complete your order, consistent with the disclosure requirements of Florida Statutes Section 501.142. The categories below are generally non-returnable except where the product is defective or where the law requires otherwise.

• Items clearly marked "Non-Returnable" or "Final Sale" on the product page at the time of your order.
• Products that have been used, powered on beyond initial inspection where noted, or fully or partially installed.
• Custom-configured, special-order, or made-to-order items prepared specifically for you.
• Gift cards, store credit, and vouchers, which are not returnable or redeemable for cash except where required by law.
• Items returned without their original packaging, or with packaging that has been damaged, defaced, or discarded, where the packaging is essential to resale.
• Consumable or single-use items, and static-sensitive components whose protective packaging has been opened, where opening compromises the product.

Even for items in these categories, your rights for defective products remain protected. If a non-returnable item arrives defective, is damaged in transit, or fails to conform to its description, we will make it right through repair, replacement, or refund as appropriate and as the law requires. The purpose of the non-returnable designation is to prevent the return of items that cannot be resold for reasons unrelated to any defect, not to deny you a remedy when something is genuinely wrong with the product.

Return Merchandise Authorization (RMA) Procedure

Before returning any product, you must first request a Return Merchandise Authorization, or RMA. An RMA number lets us track your return, match it to your order, and process your refund or exchange quickly and accurately. Please do not ship a product back to us without an RMA, as unauthorized returns can be delayed or refused. There are two easy ways to request an RMA.

• Log into your WarriorMac LLC account and click the “Return” button next to the item’s description on the order details page. You can find your orders under “My Account / Order History.” Follow the instructions and specify the reason for the return. You will receive an email with an RMA number and detailed instructions on how to return the product. Please allow 24 to 72 hours for processing.
• Contact us by phone at Call Us or by email at Email Us and our team will submit the return request for you.

Once you receive your RMA number, pack the product securely in its original packaging, include any accessories and documentation, write the RMA number clearly on the outside of the package or as instructed, and ship the item using a trackable service. Keep your tracking number until your refund or exchange is complete. When your package arrives, we inspect it and process your return as described in the sections above.

Inspection of Returned Products

When your returned product arrives at our facility, our team inspects it to confirm that it matches the RMA, that it is the correct item, and that it is in the condition you described in your return request. Inspection typically takes place within a few business days of receipt, though during busy periods it may take a little longer. We will keep you informed of the status of your return by email.

During inspection we verify that all included accessories and documentation are present, that the packaging is intact where required, and that the product has not been used, installed, or altered beyond what is permitted for a return. If the product passes inspection, we proceed to process your refund or exchange. If it does not pass inspection, we contact you to explain the issue and to discuss the available options, which may include a partial refund, a return of the item to you, or another resolution.

We handle every returned product carefully and document its condition on receipt. If you have any concerns about how a return will be inspected, we encourage you to include a note describing the reason for your return and any relevant details when you send the item back. Clear communication helps us process your return quickly and fairly.

How Refunds Are Processed

Once your return is received and passes inspection, we will notify you by email that we have received your item and that your refund has been approved or, in limited cases, rejected with an explanation. Approved refunds are issued to your original method of payment. If you paid by credit or debit card, the refund is returned to that same card. If you paid by another method, we issue the refund through a comparable method.

We initiate approved refunds promptly, in most cases within a short number of business days after inspection is complete. After we initiate a refund, the time it takes for the funds to appear in your account depends on your bank or card issuer. Card refunds commonly post within one billing cycle, and often sooner. When a refund is tied to our inability to fulfill an order under the FTC Mail, Internet, or Telephone Order Merchandise Rule, we follow the faster refund timing that rule requires, as described earlier in this policy.

If your original purchase included a card-processing surcharge, please note that payment-network rules and applicable law govern how such surcharges are treated on a refund. Where a surcharge was applied to your purchase, we process refunds in accordance with those rules and with the terms disclosed to you at the time of sale.

We want your refund to be smooth and predictable. If more than a reasonable number of business days have passed since we told you your refund was initiated and you still do not see it, please review the Late or Missing Refunds section below and then contact us so we can help track it down.

Partial Refunds and When They Apply

In certain situations we may grant only a partial refund rather than a full refund. Partial refunds are used when a returned product is not in the condition required for a full refund but still has resale or salvage value. We always explain the reason for a partial refund before it is issued, so there are no surprises.

• Any item that is not in its original condition, is damaged, or is missing parts for reasons not caused by our error.
• Any item returned more than thirty (30) days after delivery, where we choose to accept it as a courtesy under the voluntary policy.
• Any item whose original packaging is missing or damaged where packaging is important to resale value.
• Any item showing minor signs of handling that reduce, but do not eliminate, its resale value.

Partial refunds under the voluntary policy do not apply to defective, damaged-in-transit, or incorrectly shipped products. Those situations are corrected in full at our expense. Partial refunds are a fair way to accommodate returns that fall short of the strict eligibility rules while still recognizing the reduced value of the returned item.

Exchanges and Replacements

If you would prefer an exchange rather than a refund, we are happy to help when a suitable replacement is available. Exchanges are subject to the same eligibility rules as returns, and the replacement item is subject to product availability and any price difference between the original and replacement products. If the replacement costs more, we will collect the difference. If it costs less, we will refund the difference to your original payment method.

For products that are still sealed in their original, unopened packaging, we typically issue a refund for a valid return. For products that have been opened but remain eligible, we may provide a replacement of the same product rather than a cash refund, subject to the limitations described in this policy and except where the law provides otherwise. This approach lets us serve you efficiently while keeping our inventory and pricing fair for all customers.

If you received a defective product, we will replace it with a working unit of the same product at no additional cost to you, including covering the return shipping. If the same product is no longer available, we will work with you to identify a comparable replacement or to issue a full refund, whichever you prefer.

Restocking Fees

Most standard returns of eligible products in original, unopened condition are not subject to a restocking fee. In some cases, however, a restocking fee may apply to cover the cost of inspecting, testing, repackaging, and returning an item to sellable inventory. When a restocking fee applies to a particular product, we disclose it on the product page or at the time of sale so you know before you buy.

Restocking fees, where they apply, are calculated as a reasonable percentage of the product price and are deducted from your refund. Restocking fees never apply to products that are defective, that were damaged in transit, or that we shipped in error. In those situations you receive a full refund or replacement at no cost. We use restocking fees sparingly and only where they are genuinely necessary to cover the real cost of processing a return.

Defective, Damaged, or Incorrect Items

We stand firmly behind the products we sell. If a product arrives defective, is damaged during shipping, or is not the item you ordered, we will make it right at our expense. These situations are treated differently from ordinary change-of-mind returns, and the voluntary eligibility rules and restocking fees do not apply to them.

If your product arrives damaged in transit, please inspect it as soon as it is delivered and contact us promptly, ideally within a few days of delivery, so that we can document the damage and, where necessary, file a claim with the carrier. Keeping the original packaging and any damaged materials helps us resolve carrier claims quickly. Under Florida’s sale of goods law, you have the right to inspect goods on delivery and to reject goods that do not conform to your order, and we honor that right.

If a product is defective, meaning it does not work as it should for its ordinary purpose, you are protected by the implied warranty of merchantability under Florida Statutes Section 672.314, by any written warranty we provided under the Magnuson-Moss Warranty Act, and by our own commitment to quality. We will repair, replace, or refund a defective product, including covering the cost of return shipping, and we will not charge you a restocking fee. If you discover a substantial defect after accepting the product that you could not reasonably have detected at delivery, Florida law may allow you to revoke your acceptance, and we will work with you to resolve the matter.

If we shipped the wrong item, simply let us know. We will arrange for the correct product to be sent to you and for the incorrect item to be returned to us at no cost to you. Mistakes happen, and when they are ours we fix them fully and without hassle.

Return Shipping Costs and Responsibility

For voluntary returns made because you changed your mind or the product did not meet your needs, the cost of return shipping is your responsibility, and coordination of the return shipment is arranged by you. Original outbound shipping charges you paid at the time of purchase are generally not refundable for voluntary returns, since that service was already provided.

For returns caused by a defect, transit damage, or our shipping error, we cover the cost of return shipping and, where applicable, refund the original shipping charge. In those cases we will provide a prepaid return label or reimburse your reasonable return shipping cost.

When you ship a return to us, we strongly recommend using a trackable shipping service and, for items valued over seventy-five dollars, purchasing shipping insurance. Until a returned item reaches us and is signed for, it remains your responsibility, and we cannot guarantee that we will receive an item that is lost or damaged in return transit. Keeping your tracking number allows both of us to monitor the shipment and resolve any delivery questions quickly. Freight, international, and non-continental United States returns are accepted, but shipping costs for those returns are not covered under the voluntary policy.

Order Cancellations

You may request to cancel an order before it ships. Once an order has shipped, it can no longer be canceled, but you may still be able to return it under the 14-day window once it arrives, subject to the eligibility rules in this policy. To cancel an order, contact us as soon as possible using the information in the Contact Us section below, and have your order number ready so we can locate it quickly.

If we are unable to ship your order within the time allowed by the FTC Mail, Internet, or Telephone Order Merchandise Rule and you choose to cancel because of that delay, you are entitled to a prompt and full refund as described in the federal law section above. Custom-configured and special-order items may not be cancelable once production or preparation has begun, and any such limitation is disclosed at the time of sale.

Gift Cards, Store Credit, and Vouchers

Gift cards, store credit, and vouchers are not returnable and are not redeemable for cash except to the extent required by law. They do not expire except as permitted by applicable law, and they can be applied toward eligible purchases from WarriorMac. If a product purchased with a gift card or store credit is returned, the refund is issued as store credit or to the original gift card balance rather than as cash, unless the law requires otherwise.

Repair Services Versus Product Sales

It is important to understand the difference between buying a product from us and having us perform a repair service. This Return Policy governs the sale of physical products. Repair services are governed by our repair warranty terms, because a completed repair is a service and not a returnable good. Once diagnostic or repair labor has been performed on your device, that labor cannot be returned in the way a sealed product can.

That said, we back our repair work with a clear warranty. Repairs performed using brand-new parts include a full one-year (1-year) warranty. Repairs performed using pre-owned or used parts, and certain board-level repairs, carry a one-hundred-eighty-day (180-day) warranty. Some specific flat-rate or specialized services may carry a shorter stated warranty, which we disclose to you on your estimate or invoice before the work is authorized. Pre-owned parts sold on their own in our shop carry a separate six-month warranty.

If a repair we performed does not hold up during its applicable warranty period, and the issue is related to the work we did, we will re-repair the device or otherwise make it right under the warranty terms, and warranty re-repair return shipping is handled by us. Our repair warranties give you rights in addition to those provided under the Magnuson-Moss Warranty Act and Florida law. If you are unsure whether your situation is a product return or a repair warranty matter, contact us and we will explain which set of terms applies and how to proceed.

Diagnostic fees, where charged and disclosed in advance, reflect the professional time spent evaluating your device and are generally not refundable once the diagnosis has been performed, because the service has been delivered. We always tell you about any diagnostic fee before we begin, so you can decide whether to proceed.

Customer Responsibility for Self-Installed Parts

When you buy a part from us to install yourself, rather than having us perform the repair, you take on the responsibility for that installation. Mac computers are precision devices, and replacing a component correctly requires the right tools, a clean and static-safe work area, careful handling of delicate connectors and adhesives, and a clear understanding of the specific procedure for your exact model. Before you purchase a part for self-installation, please make sure you know how to mount and install that part on your Mac. If you are not fully confident in the procedure, we strongly recommend that you let our Apple-certified technicians perform the installation for you, or that you use a qualified professional.

WarriorMac LLC sells parts for self-installation on an as-is basis with respect to the installation itself. We warrant that the part you receive is the correct item and is free from manufacturing defects as described in the warranty and defective-product sections of this policy. However, once a part leaves our hands and is installed by you or by anyone other than WarriorMac, we cannot control how that installation is performed. For that reason, WarriorMac LLC cannot be held accountable or liable for any damage, malfunction, data loss, personal injury, or other harm that results from a customer installing a part on their own Mac or from an incorrect, incomplete, or improper installation.

This means that if a self-installed part is damaged during your installation, if it is installed incorrectly, if the wrong part was selected for your model by you, or if the surrounding components of your device are harmed in the course of your own repair, those outcomes are not covered by our product return or warranty terms, because they arise from the installation rather than from a defect in the part itself. Physical damage caused during self-installation, such as torn cables, cracked connectors, bent housings, punctured batteries, or stripped screws, is the responsibility of the person performing the work. A part that has been installed, modified, or damaged in the course of a self-installation is generally no longer eligible for a change-of-mind return, although your rights for a genuinely defective part remain protected as described elsewhere in this policy.

Certain components carry particular risk. Lithium-ion batteries, in specific, can be dangerous if punctured, bent, or mishandled, as explained in the Battery Safety Warning below. If you are replacing a battery or any other sensitive component yourself, you accept the associated risks. Nothing in this section removes any non-waivable rights you have under the Magnuson-Moss Warranty Act, Florida Statutes Section 672.314, the Florida Deceptive and Unfair Trade Practices Act, or other applicable law, and nothing here limits our responsibility for a part that is genuinely defective when you receive it. What this section makes clear is the simple and fair principle that a customer who chooses to repair their own Mac is responsible for knowing how to do so, and that WarriorMac is not responsible for the results of a repair we did not perform.

Data Backup and Your Personal Information

Whenever a Mac or any storage device is involved in a return, exchange, or repair, the safety of your personal data is your responsibility, and we ask you to take it seriously before you send anything to us or install anything yourself. You should always create a complete and verified backup of your files, photos, documents, and settings before returning a device, before authorizing a repair, and before performing any self-installation. A backup protects you against the ordinary risks that come with servicing electronics, including the possibility that data becomes inaccessible during diagnosis, disassembly, component replacement, or software reinstallation.

Where a return or exchange involves a device that stores data, we strongly recommend that you sign out of your accounts, disable device-locking features such as Activation Lock and Find My, and remove or securely erase any personal information before the device leaves your possession. This protects your privacy, and it also allows us to process your return, inspection, or exchange without unnecessary delay. A device that arrives still locked to an account cannot be fully inspected or resold, and we may need to return it to you to unlock before we can complete the process.

To the fullest extent permitted by law, WarriorMac LLC is not responsible for the loss of data or software that you did not back up. This limitation does not reduce any right you have that cannot be waived under the Magnuson-Moss Warranty Act, the Florida Deceptive and Unfair Trade Practices Act, Florida Statutes Section 672.314, or other applicable law, and it does not excuse conduct that the law does not allow us to disclaim. It simply reflects the standard and reasonable practice, common throughout the electronics and repair industry, that customers keep their own current backups. If you have questions about how to back up your Mac safely, our team is happy to point you in the right direction before you proceed.

Interaction With Manufacturer and Apple Warranties

Some products we sell may also carry a separate manufacturer warranty, including the Apple Limited Warranty for genuine Apple parts and products where applicable. Nothing in this Return Policy affects any independent rights you may have under a manufacturer warranty. Those warranty rights exist in addition to your return rights under this policy and your statutory rights under federal and Florida law.

If a product is covered by a manufacturer warranty, you may in some cases have the choice of pursuing a remedy through us under this policy or directly with the manufacturer under its warranty. We are glad to help you understand your options. As noted in the Magnuson-Moss section, a manufacturer generally cannot void a product warranty simply because the product was serviced by an independent provider, unless that service caused the specific defect at issue.

Late or Missing Refunds

If we have told you that your refund has been initiated but you have not yet received it, please take a few simple steps before contacting us, because most delays are on the banking side rather than ours. First, check your bank account or card statement again, since refunds sometimes post a day or two after they first appear as pending. Second, contact your credit card company, because there is often a processing period before a refund is officially posted to your statement. Third, contact your bank, as banks also have their own processing times.

If you have completed all of these steps and still have not received your refund after a reasonable period, please contact us and we will investigate right away. We keep records of every refund we initiate, including the date and reference details, and we will work with you and, if needed, our payment processor to locate the funds and make sure you receive what you are owed.

Chargebacks and Payment Disputes

If you have a concern about a charge, we ask that you contact us first so we can resolve it directly. In our experience, nearly every issue can be sorted out quickly through a phone call or email, and doing so is faster for you than a formal dispute. We are committed to fair treatment and to honoring every valid refund.

Filing a chargeback with your card issuer before contacting us can delay a resolution, because the funds are frozen during the dispute process and we are limited in what we can do until that process concludes. You always retain your right to dispute a charge with your card issuer under federal law, including the Fair Credit Billing Act, and nothing in this policy takes that right away. We simply ask for the opportunity to help first, because we can usually resolve the matter more quickly ourselves.

Dispute Resolution and Governing Law

This Return Policy, and any dispute arising out of or relating to a purchase from WarriorMac LLC, is governed by the laws of the State of Florida and the applicable laws of the United States, without regard to conflict-of-law principles. We are located in Tampa, Hillsborough County, Florida, and we conduct our business under Florida law.

Our strong preference is always to resolve any concern informally and directly. If you have a problem with a product, a return, or a refund, please contact us first. Most issues are resolved with a single conversation. If a matter cannot be resolved informally, you retain all rights and remedies available to you under the Florida Deceptive and Unfair Trade Practices Act, the Magnuson-Moss Warranty Act, the Uniform Commercial Code as adopted in Florida, and other applicable law.

If any provision of this policy is found to be unenforceable or in conflict with a mandatory provision of law, that provision is modified only to the minimum extent necessary, or severed if it cannot be modified, and the remaining provisions of this policy continue in full force and effect. No waiver of any term of this policy is effective unless we provide it in writing, and our decision not to enforce a term in one instance does not waive our right to enforce it later.

Changes to This Return Policy

We may update this Return Policy from time to time to reflect changes in our practices, our product offerings, or the law. When we make a change, we update the date shown at the top of this page. The version of the policy in effect at the time you place your order governs that order, so we encourage you to review the policy before each purchase.

Material changes to this policy take effect on a going-forward basis and do not reduce the rights that applied to purchases you already made. If you have questions about how a policy change affects an order, contact us and we will explain which terms apply to your specific purchase.

Legal Disclaimer

This Return Policy is provided for general informational purposes to explain our return and refund practices and to summarize certain consumer protections that may apply to your purchase. The references to federal and Florida statutes and regulations are included for your convenience and are not a complete statement of the law. Laws change over time, and how a law applies can depend on the specific facts of a situation.

This document is not legal advice and does not create an attorney-client relationship. If you need advice about your legal rights in a particular situation, you should consult a licensed attorney. Where any term of this policy conflicts with a right guaranteed to you by applicable law, the law controls, and the remainder of this policy continues to apply. This policy does not limit or waive any non-waivable right or remedy available to you under federal or Florida law.

Contact Us

If you have any questions about this Return Policy, need help starting a return, or want to discuss a product or refund, our team is glad to help. Please reach out using any of the methods below and have your order number ready so we can assist you quickly.

• Phone: Call Us
• Email: Email Us
• Address: Tampa, FL